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Before accessing our website www.sidestreetwear.com, we ask that you carefully read the general terms and conditions detailed below, since any present or future services of TEXTILERIA URBANA ROBROZAM S.A.C. subject to the particular terms and conditions of use applicable to such services.

MODIFICATION IN TERMS AND CONDITIONS OF USE

TEXTILERIA URBANA ROBROZAM S.A.C. may modify, add, delete and/or update the Terms and Conditions at any time, for any reason and/or without prior notice, which will remain mandatory from the moment of publication on The Terms and Conditions and can be consulted at any time.

HOURS OF SALE

www.streetwear.com will be available 365 days a year 24 hours a day.

Responsibility

In no case TEXTILERIA URBANA ROBROZAM S.A.C. will be responding to the misuse that some visitors may make of the materials displayed.

Likewise, you would be recognizing and stating that www.sidestreetwear.com is not foolproof, therefore, at any time and without prior notice can be verified circumstances beyond our control, which imply that it is not operational for a certain period of time. In these cases, TEXTILERIA URBANA ROBROZAM S.A.C. will endeavor it to restore its website as quickly as possible, without any responsibility being imposed on it.

TEXTILERIA URBANA ROBROZAM S.A.C. will be able  to publish various products for sale through their website, there is a possibility that some errors may appear in the content of each of the products.

TEXTILERIA URBANA ROBROZAM S.A.C. is not responsible for viruses or other elements in www.sidestreetwear.com that may cause alterations in the user’s computer system or in the electronic documents stored in their computer systems. TEXTILERIA URBANA ROBROZAM S.A.C. will not be responding to the damage caused to the customer from the improper use of the technologies made by the customer, regardless of the way in which they are misused.

CUSTOMER RESPONSIBILITY

You are responsible for the information you record in www.sidestreetwear.com. Therefore, you are solely responsible to TEXTILERIA URBANA ROBROZAM S.A.C. and third parties of the consequences that may arise from a use for purposes or effects that are unlawful or contrary to these Terms and Conditions of use.

CUSTOMER SERVICE

For any clarification or doubts about the Terms and Conditions please contact the following email: webmaster@sidestreetwear.com

Privacy Policy

Use of personal information

TEXTILERIA URBANA ROBROZAM S.A.C identified with RUC 20606512466 is the owner of the database in which you give your free and explicit consent so that the information regarding your first and last name, email, city and country of residence, date of birth, telephone number    and  ID number, whether collected in order to send you commercial information: promotions, campaigns, sweepstakes and offers by digital media or, if applicable, physical.

Place of use of data, casualties and modifications

If once you have provided your data, you no longer wish to receive information about the aforementioned promotions, at any time you can unsubscribe by writing to our webmaster@SIDESTREETWEAR.COM. This will remove the information provided by you from our database within an immediate timeframe.

If you wish to modify only some data of the provided one you can also do so by writing to the aforementioned email.

Use of Cookies

We may use “cookies” to confirm your identification, personalize your access to this site and review your use of this site for the purpose of improving your browsing and its terms of functionality. A “cookie” is a small file stored on your computer to keep track of movements within this site, such as home page visits, and advertising. Cookies are only associated with an anonymous user and that user’s computer. The user can change their internet preferences to refuse the use of “cookies”.

Changes to our Privacy Policies

TEXTILERIA URBANA ROBROZAM S.A.C reserves the right to modify, rectify, alter, add or remove any point of this writing at any time and without prior notice, being your responsibility to stay informed of it for an adequate administration of your information.

Confidentiality of personal data

TEXTILERIA URBANA ROBROZAM S.A.C will keep confidentiality regarding personal data and its history. You may only disclose confidential data where prior, informed, express and unequivocal consent is given to the holder of the personal data, consented or enforceable judicial decision, or where there are well-founded reasons relating to national defense, public security or public health.

Effect

Personal Data that is stored, used or transmitted will remain in the Databases of TEXTILERIA URBANA ROBROZAM S.A.C for as long as necessary to fulfill the purposes provided for in this Policy. In the case of customers and former customers, workers, contractors and suppliers, your personal data related to the performance or execution of your business relationship will be maintained at least for the period provided by the applicable regulations.

 

Shipping and Returns

Delivery times are counted from the time we verify payment of your purchase

 

Lima: within 7 business days after payment verification. In a state of emergency, it could take longer.

Province: within 15 business days after payment verification. We reach all Peruvian territory.  In a state of emergency, it could take longer.

Foreign: within 30 business days after payment verification. In a state of emergency, it could take longer.

 

You will receive a confirmation email with your purchase details no more than one business day after your order is placed. In case you do not receive the confirmation email within that period, please send us a message to the following e-mail address: sales@SIDESTREETWEAR.COM

In case you want to pick up your order personally, you can contact us at sales@SIDESTREETWEAR.COM and we will indicate the pick-up address, in Lima-Peru.

 

PAYMENT METHODS

You can use the following payment methods through our PayU payment gateway: Visa, Mastercard and American Express.

 

In the event that PayU rejects your card, check that:

The card is not expired

Your card’s credit limit has not been reached.

The requested information has been correctly inserted

 

Is it safe to use my credit card on the web?

Yes, card data is only entered on a payment gateway ownership page and transmitted in encrypted form. TEXTILERIA URBANA ROBROZAM S.A.C. will only be aware of the outcome of the operation and do not have access to any card data that is used for purchase.

 

ORDERS AND PRODUCTS

 

What should I do if I get a defective item?

TEXTILERIA URBANA ROBROZAM S.A.C. only sells items in perfect condition. However, if you receive your product with any imperfections, we ask you to contact us by sending an e-mail to sales@SIDESTREETWEAR.COM and we will solve the inconvenience in the shortest possible time.

 

What should I do if I get the wrong product?

If on any occasion, by mistake, you receive a product that you have not purchased, please contact us immediately by sending us an e-mail to sales@SIDESTREETWEAR.COM and we will fix as soon as possible

 

Where can I receive my order?

You can receive it at the address you choose nationally and internationally.

 

Can the delivery city be different from the purchase city?

Yes

 

Changes

We do not accept returns, only exchanges.

 

Lima – Other States – International

– For purchases made on SIDESTREETWEAR.COM changes may be made by size during the first five (5) calendar days after receipt of the product.

– To make effective the right to change, it is essential that the product(s) are in perfect condition, without signs of use, has the original labels and packaging and the documents with which it was delivered.

– Product changes will be subject to existing stock and an evaluation within a maximum period of 7 working days. In case there is no stock of the product, you may opt for another product of equal value, higher value (assuming the difference), or lower value (no refund or balance in favor).

– Changes do not apply to products purchased in promotion, offer or liquidation, unless there is a production failure. If such a situation is presented, customers must contact us immediately by sending us an e-mail to sales@SIDESTREETWEAR.COM, with a maximum period of 12 hours after receiving the garments. The change will be subject to evaluation.

– The change process can only be performed once. A change cannot be managed in a second instance and will not proceed with the refund of money.

– Customers who paid an initial shipping cost will not be exposed to another shipping charge only in cases of changes by mistake of clothing or size on the part of our company. Otherwise, the shipping cost for changes will be borne by customers.

 

Other States – International

– Customers who made their purchases in the province, must ship their products with our Courier completely sealed and packed

– All products go through strict quality control, in order to detect possible damage or defects, before being shipped. If you receive a product that is not in perfect condition, please contact us immediately and send us an image of it. For more information or questions please write to us at sales@SIDESTREETWEAR.COM

– Be sure to comply with the policies set out above. Please note that the product must not show signs of use. Any changes will be subject to evaluation.

– TEXTILERIA URBANA ROBROZAM S.A.C. you may reject the request for change of the product if the breach of the conditions described in this document is detected

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